Terms and Conditions
This page contains the terms & conditions. Please read these terms & conditions carefully before ordering a bespoke headpiece. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.
Prices and Payment
The price for Hats and Fascinators are quoted, based on the specification at the time of the order. Changes to the hat or headpiece, after the original quoted price, may result in a price increase, subject to your approval prior to proceeding.
A deposit of 50% of the full quoted price is required on ordering. The outstanding payment is required on completion and funds cleared before the headpiece is collected.
All consultations are included in the price
Cancelling your order
You may cancel your order within 14 days of the date you placed the order. However if you requested a special delivery date (6 weeks away or less) we will need to start the order immediately and therefore you will waive the 14 day grace period for cancelling your order. If you do wish to cancel your order, please contact us directly as soon as possible, if work has not yet begun on the order we will refund the full amount, minus any payment fees and speciality materials that were purchased specifically for your hat or headpiece.
Refunds and returns
All hats and headpieces are handmade and therefore unique. There will inevitably be variations, this is not a fault but a sign that your item is bespoke and exclusive to you. Incandescence Couture reserves the right to make small changes to a product as deemed fit or necessary.
We are unable to offer an exchange or refund on goods that are made to the customers personalised specifications. However we do our best to delight every client and therefore exchanges or alterations can be offered at our discretion.
Incandescence Couture Ltd retains the right to re-make and sell custom designs
I hope you will be pleased with your hat/fascinator from Incandescence Couture. The following
terms and conditions apply.
1. The hat and any accessories remain the property of Incandescence Couture at all times.
2. The full hire fee of the hat/accessory is payable on reservation.
3. The full hire fee will be refunded for cancellations made 30 days before the hire date, minus
an administration fee of £10.00. The full hire fee will be retained for cancellations made less
than 30 days prior to the hire date.
4. On collection, a deposit is required for all items, equivalent to the full value of the
hat/fascinator minus the hire fee. This should be in the form of debit/credit card transaction
or cash and will be returned on receipt of the item in the condition it was hired. For the
comfort of future hirers, all items will be fully inspected upon their return.
5. Incandescence Couture reserves the right to retain the full deposit if the item is returned
marked or damaged in any way. This includes but is not limited to, dents, holes, pen
marks, make-up and rain marks. The accessory should not come back smelling of smoke.
If this happens the deposit will be retained.
6. If the hat/accessory is damaged beyond repair then the deposit will be retained by
Incandescence Couture. The replacement cost will be entered in each individual contract.
7. Hats and accessories are hired per occasion. Hire periods usually last three days or four
over a weekend (Friday to Monday). This can be flexible and longer periods can be
arranged depending on availability.
8. The late return of any item will be charged at a rate of £10.00 per day.
9. Should a previous hirer not return an item you have booked to hire or it is damaged,
Incandescence Couture will endeavour to find a suitable replacement. Exact style and
colour cannot be guaranteed. Liability is limited to the return of the hire charge, if a suitable
alternative is not available.
10. ALL CUSTOMERS ARE REQUIRED TO:-CHECK YOUR ORDER CAREFULLY (ENSURE
IT IS CORRECT COMPLETE & IN GOOD CONDITION) BEFORE YOU LEAVE OUR
PREMISES WITH THE GOODS.
11. 1. Governing Law. The Contract will be governed by the laws of England and Wales. The
English and Welsh Courts will have exclusive jurisdiction to settle any disputes which may
arise out of or in connection with this contract.
Bridal and Bespoke Clothing
a) Customers are required to pay a 50% non-refundable deposit on the date of ordering all bridal gowns, bridesmaids gowns, prom dresses, accessories and other bespoke items.
b) No goods may be removed from the premises until full payment of the order has been fulfilled. In cases where a cheque is paid, goods will not be released until the cheque has been cleared by the bank, which could take up to ten working days, unless it is supported with a valid cheque guarantee card to the value of the amount required.
All items remain the property of Incandescence Couture Ltd until paid for in full.
c) Customers should retain their sales contracts, and any other receipts as proof of purchase, and be sure to have read this TERMS AND CONDITIONS NOTICE and fully understand its requirements.
Cancelling your order
You may cancel your order within 14 days of the date you placed the order. However if you request a special delivery date (12 weeks away or less) we will need to start the order immediately and therefore you will waive the 14 day grace period for cancelling your order. If you do wish to cancel your order, please contact us directly as soon as possible, if work has not yet started on the order we will refund the full amount, minus any administrative fees and speciality materials that were purchased specifically for your order.
If you wish to make changes to the design of your garment please contact us as soon as possible as these must be agreed before making has begun otherwise additional costs may be incurred.
Refunds and returns
All bespoke, made-to-measure items are handmade and therefore unique. We are unable to offer an exchange or refund on goods that are made to the customers personalised specifications. However we do our best to delight every client.
In the case of bespoke garments the fitting alterations are included in the price. However any changes to the design of the garment may incur additional costs which will be agreed with the client before alterations are carried out.
In the event of a wedding, or other important event, being cancelled for any reason whatsoever, we are unable to offer refunds or exchanges for the order and full payment is required.
A date will be arranged between the client and Incandescence Couture Ltd as to when measurements will be taken and agreed. After the sales order contact (including measurements) has been signed and the order placed, Incandescence Couture Ltd cannot and will not accept any responsibility in respect of any changes which may occur in the Customer's size and body shape. Please note that if customers have a significant change in body shape or weight following the order being placed, it is advised that they inform Incandescence Couture Ltd as soon as possible.
It is ESSENTIAL that customers bring their shoes and any underwear being worn with the garment to all their fitting appointments. We will recommend the amount of alterations to the garments, if the client insists on a tighter fit than recommended, we will not be responsible.
Customers are asked to make themselves available for all fittings and alterations when reasonably required and should be prepared to attend for at least four fittings.
Fitting days may be restricted to certain days or times due to the nature of our business; customers are advised to book their fittings as soon as possible, however every endeavour will be made to accommodate the customer’s requirements.
Non-collection of goods
If customers do not collect their goods within 3 months of the specified date required by then the contract will be deemed cancelled without any further notification and any monies paid will not be refunded.
Garments will be put into the shops stock to be re-sold.
Incandescence Couture Ltd is not able to guarantee the colour matching of individual dresses (i.e. bridesmaids dresses) unless the order for all garments is placed all on the same date.
Colour matching is more difficult when garments are ordered at different times; there will be a better chance that all the garments will match if ordered at the same time and cut from the same fabric roll.
Swatches should be regarded as indication only. If exact colour matching is important a new swatch can be ordered for your approval. This applies to all fabrics, laces, beading and any other trimmings or embellishments.
a) Should Incandescence Couture Ltd breach its obligations under this agreement, its liability is limited to any direct loss incurred by the customer arising from such breach.
Incandescence Couture Ltd will NOT be liable for any breaches caused by circumstances outside our control
Your personal information
Your personal information includes any information relating to you where you are identified or from which you are identifiable. This includes your name, contact information, information about where you work and, if applicable, where you live and your use of our services.
We collect various types of personal information from different sources, including:
Information you provide directly to us when you sign up for courses or purchases when using our Company website or obtain services provided by us;
Information we collect about your use of our services;
Some of the personal information you provide to us may include health information or other sensitive or special categories of personal information.
What we do with your personal information
All the personal information we collect from you or generated by you is used to provide the services.
The Company will safeguard the privacy and security of special categories of personal information as required under Data Privacy Laws.
We are also permitted to process your personal information to comply with our legal and regulatory obligations and/or our contractual obligations to you to provide the services to you, to manage your account with us and to manage any technical issues or support requests that may arise.
There may be instances when we disclose your personal information to other parties:
to comply with the law or respond to compulsory legal process (such as a search warrant or court order) or request for information from a regulator or otherwise for legal purposes;
to verify or enforce compliance with the policies governing the services; or
to protect the rights, property or safety of the Company, or any of our respective affiliates, business partners, or customers or otherwise in the legitimate business interests of the Company and/or our affiliates and in accordance with Data Privacy Laws.
We may share your personal information with other business entities in connection with the sale, assignment, merger or other transfer of all or a portion of the Company's business to that business entity.
In any instance where we need to share your personal information with third parties, we will restrict the nature and categories of personal information to that which is required to comply with our contractual obligations to you or our legal and/or regulatory requirements. We may de-identify your personal information to protect your privacy.
How we protect your personal information
The Company understands that storing data in a secure manner is essential. The Company stores personal information and other data using reasonable physical, technical and administrative safeguards to secure data against foreseeable risks, such as unauthorized use, access, disclosure, destruction or modification. Although we make good faith efforts to store the information we collect in a secure operating environment that is not available to the public, we cannot guarantee complete security. Further, while we work to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party "hackers" from illegally obtaining this information.
How long we keep it
We retain your personal data relating to the use of our services for the duration of the customer relationship and for seven years after the customer account is closed for legal, regulatory, audit and tax requirements. After this period has expired, the personal information relating to your account and your use of the services will be deleted. Any personal information which you have provided to us for marketing purposes will be kept until you notify us that you no longer wish to receive this information.
Notification of other Company services and products
We would like to use your name and email address to inform you of our future or related services, offers and similar products. If you provide us with your consent to receive marketing communications, we will offer the right to unsubscribe in each electronic communication. This information is not shared with third parties and you can unsubscribe at any time via email, the Platform or through our website.
What are your rights?
You have the right to ensure your personal information is accurate. To make changes to your contact and other account information, or to opt out of receiving marketing communications, please contact us in one of the following ways:
You have the right to request that we delete your personal information. In this event, we will close your account and retain your personal information as described above in this Privacy Notice. You have the right to request that we restrict the processing of your personal information. This may compromise our ability to provide you with the services.
You also have the right to transfer your account details to another service provider. We will, following your written request to us, provide you with your relevant personal information in a machine-readable format to transfer to another service provider.
If you wish to raise a complaint on how we have handled your personal information, you can contact our Privacy Officer (details above) who will investigate the matter and respond to you promptly.
If you are not satisfied with our response, you can complain to any applicable data privacy authority in your country of residence.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent.
The type of information we will collect about you includes: your name, address, phone number, email address and your credit/debit card details. We will never collect sensitive information about you without your explicit consent.
If you have any questions/comments about privacy, please email us.
Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes